- Location
- Reigate, Surrey
- Main postcode district
- RH2
- Nearby (straight line)
- Redhill (2 miles), Horley (5 miles) and Dorking (6 miles)
- Visit pricing
- Agreed in writing before we attend
Loading bay servicing covers planned preventive maintenance of dock equipment at agreed intervals. An engineer checks, adjusts and lubricates doors, levellers, shelters, seals, restraints, traffic lights and lift tables, tests safety devices and records defects in a written report. Servicing supports, but is separate from, insurer inspections and the LOLER thorough examinations that some equipment needs.
What should sites in Reigate consider?
Ahead of an insurer inspection, sites near Reigate can line up a service visit so routine defects are dealt with before the inspector attends. When you take on a unit in Reigate with no maintenance history, a baseline service report gives you a clear starting point for future planning.
Lift tables at warehouses in Reigate need a LOLER thorough examination regime alongside servicing, and the two can be scheduled to suit the operation.
Our repair process in Reigate has four parts. You describe the problem and send photos. We price the visit and confirm it in writing. The engineer attends, carries out the agreed work and quotes anything additional before doing it. You then receive a written report on the condition of the equipment and the work completed, which is useful for insurers, inspectors and your own planning.
How often should a loading bay be serviced?
Busy loading docks are commonly serviced twice a year, while lightly used bays may only need one visit a year. The right frequency depends on how hard the equipment works and what your risk assessment, the manufacturer's instructions and your insurer expect.
- Twice a year: common for distribution and logistics docks handling trailers through the day.
- Once a year: may suit occasional-use bays, such as a single goods-in door at a manufacturing site.
- More often: worth considering for docks running several shifts, very high door cycle counts, or harsh conditions such as frozen stores.
Insurer inspections and LOLER thorough examinations run on their own schedules. Many sites time a service shortly before each inspection so routine defects are dealt with first.
Our guide to loading bay maintenance sets out what a service covers and how to plan the frequency.
What happens on site during a service visit?
During a service visit the engineer works through the dock bay by bay, taking each item out of use only while it is being checked. Most of the dock keeps working throughout.
- Agree the order: the engineer meets the dock manager and agrees which bays are released when.
- Isolate: each item is isolated and locked off, and levellers are propped before anyone works underneath.
- Service and test: checks, adjustments and safety device tests are carried out.
- Hand back: each bay is returned to use once tested, with any unsafe item left out of use and reported straight away.
It helps if you can provide an equipment list with asset numbers, previous service and insurer reports, a contact on the day, and bays released as agreed. Out-of-hours visits can be arranged where daytime access is difficult, at a price agreed beforehand.
The visit price is agreed before anyone attends. Parts and any extra work are quoted before they are fitted.
Checks made while we are on site
- Anti-fall device on upward-opening doors
- Track alignment, rollers and wall fixings
- Shelter curtains, frames and side pads for tears
- Door panels, side seals and bottom rubbers
- Leveller toe guards and side skirting, where fitted
- Traffic light function and interlock operation
Options to discuss
Twice-yearly service
Two visits a year, common for busy docks, so wear on springs, hydraulics and shelter curtains is caught before it causes a breakdown at a busy time.
High-use programme
More frequent visits for docks running several shifts or very high trailer numbers, with the interval agreed after reviewing the equipment and how it is used.
Which rules apply in England?
Powered doors and dock equipment installed in England may carry the UKCA or the CE mark, and doors are covered by the product standard BS EN 13241. We hand over the relevant documentation for each item fitted in Reigate. Planning and Building Regulations questions are never assumed either way: we check what applies before any work starts, so you know before work is booked.
Questions about loading bay servicing in Reigate
What is the difference between servicing and a statutory inspection?
Servicing keeps equipment working: cleaning, adjusting, lubricating and replacing worn parts. A statutory inspection or thorough examination is a separate check by a competent person, often arranged through your engineering insurer. Dock levellers are commonly inspected under PUWER at 12-month intervals, and lift tables may need LOLER thorough examination, depending on the equipment and how it is used. Your insurer or competent person will confirm what applies.
What information helps before a repair visit?
Photos or a short video of the fault are the most useful thing you can send, along with the make and model from the data plate, a description of what happens when the equipment is operated and any error codes. For a site in Reigate, also tell us about access, parking and site rules. With that, we can price the visit and bring the likely parts.
Do you provide a written report after each visit?
Yes. After every repair or service visit to a site in Reigate, you receive a written report setting out what was checked, what was found, what work was carried out and anything that still needs attention, with a quote for further work where needed. The report is useful for your maintenance records and for discussions with your insurer or inspector.
Do you service equipment you did not install?
Yes. We service all the common types of loading bay door, leveller, shelter, seal, restraint and lift table, whoever installed them. The first visit records the condition of each item, which gives you a baseline for future planning. Older or obsolete items are flagged in the report so you can budget for them.
What is included in the service price?
The service price covers checking, adjusting and lubricating each item, testing its safety devices and a written report. Parts and repair work are not included; they are quoted separately so you can decide what to approve. Minor adjustments made during the visit are part of the service.
Loading bay servicing near Reigate
Businesses outside Reigate may find their nearest town in this list: Redhill (2 miles), Horley (5 miles) and Dorking (6 miles). Each page covers doors, docks, repairs and servicing.
Other loading bay services in Reigate
Full guide to loading bay servicing · Everything we do in Reigate
Have photos of the door, leveller or shelter? Send them with your enquiry and we can give a clearer answer for your Reigate site.